Complaints process

MGK Legal, a law practice in Melbourne, Victoria.

1. How to complain

Write to us through our contact page with your reference, what went wrong and what you would like us to do.

2. What we do

• We acknowledge your complaint within two business days.
• The lawyer reviews your file and your complaint.
• We respond in writing within 10 business days with what we found and what we will do. If we need longer, we tell you why and when you will hear from us.

3. What we can do

• Correct the work at no charge.
• Waive or refund the fee.
• Explain the advice and the reasons for it.

4. If you are not satisfied

You may contact the Victorian Legal Services Board + Commissioner, which handles complaints about lawyers and legal costs in Victoria: https://lsbc.vic.gov.au.

5. Our records

We keep a record of every complaint and what we did about it, and we use it to improve our playbooks.